qa77 Terms & Conditions

01 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player," "User," "you") and qa77 ("Platform," "we," "us," "our") governing your access to and use of the qa77 website, mobile application, and all related services (collectively, the "Platform").

By completing the qa77 registration process, clicking any "I Accept" or equivalent confirmation, depositing funds, or placing any wager on the Platform, you acknowledge that you have read this Agreement in its entirety, that you understand its terms, and that you agree to be legally bound by it.

If you do not agree with any part of this Agreement, you must not register an account, access the Platform, or use any of its services. Continued use of qa77 following any published amendment to these Terms constitutes your acceptance of the revised terms.

02 Eligibility & Age Requirement

Access to the qa77 Platform is strictly restricted. To register and maintain an account, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age, as required by Philippine law and PAGCOR regulations governing online gaming;
• You are a natural person and not a corporation, partnership, trust, or other legal entity;
• You are accessing the Platform from a jurisdiction where online gaming is not prohibited by applicable law;
• You are not a current employee, contractor, director, officer, or immediate family member of qa77 or any of its affiliated entities, game providers, or software suppliers;
• You have not previously had a qa77 account suspended or permanently closed for a violation of these Terms;
• You are not subject to any self-exclusion order, PAGCOR-mandated exclusion, or voluntary exclusion agreement that would prohibit your participation in online gaming.

qa77 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the period specified by our compliance team may result in account restriction or closure.

03 Account Registration & KYC

To access the qa77 Platform and its gaming services, you must complete the registration process and create a single, verified account. The following conditions apply to all qa77 accounts:

3.1 One Account Rule

Each individual player is permitted to hold exactly one (1) registered qa77 account. Opening, operating, or attempting to open more than one account — whether under the same identity or different identities — is strictly prohibited. qa77 uses automated and manual systems to detect duplicate accounts. Where duplicates are identified, all associated accounts will be suspended and funds may be forfeited.

3.2 Accurate Information

You must provide complete, accurate, and truthful information during registration, including your legal full name, date of birth, residential address, email address, and mobile number. Providing false, misleading, or incomplete registration information constitutes a material breach of this Agreement and may result in immediate account closure and forfeiture of balances.

3.3 Know Your Customer (KYC) Verification

qa77 is required under PAGCOR regulations and Philippine anti-money laundering law (Republic Act No. 9160, as amended) to conduct Know Your Customer (KYC) verification on all accounts. You may be asked to submit one or more of the following at any time:

• A valid Philippine government-issued photo ID (PhilSys National ID, passport, driver's license, SSS/UMID card, or PRC ID);
• Proof of address issued within the past three (3) months (utility bill, bank statement, or barangay certificate);
• Proof of payment method ownership (e.g., GCash account screenshot showing your registered name and mobile number);
• Source of funds documentation where required by compliance review.

Withdrawal processing will be held pending satisfactory KYC completion. qa77 will not process any withdrawal to a payment method not verified as belonging to the registered account holder.

3.4 Account Updates

You are responsible for keeping your account information current and accurate. If your contact details, address, or payment method information changes, you must update your account promptly. qa77 cannot be held liable for failed communications or payment errors arising from outdated account information.

04 Account Security

You are solely responsible for maintaining the confidentiality and security of your qa77 account credentials, including your username, password, and any two-factor authentication (2FA) codes. The following security obligations apply to all registered players:

• You must not share your account credentials with any other person under any circumstances;
• You must not allow any other person to access or use your qa77 account, regardless of your relationship with that person;
• You must use a strong, unique password for your qa77 account and not reuse a password used on any other website or application;
• You must enable two-factor authentication (2FA) where prompted or available;
• You must notify qa77 support immediately upon discovering or suspecting any unauthorised access to your account.

All activity that occurs on your qa77 account — including wagers placed, deposits made, and withdrawals requested — is your responsibility. qa77 will treat any action taken using your login credentials as an action authorised by you, unless you have notified us of a security breach prior to that action occurring.

05 Deposits & Withdrawals

5.1 Deposits

All deposits to your qa77 account must be made using a payment method registered in your own name. qa77 accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All account balances are denominated in Philippine Peso (PHP). Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method.

qa77 does not accept deposits from third parties. Deposits received from payment instruments not registered to the account holder will be reversed, and associated accounts may be suspended pending investigation.

5.2 Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to KYC verification. qa77 targets the following withdrawal processing timelines, though these are not guaranteed and may vary during periods of high demand or compliance review:

• GCash & PayMaya: Typically processed within 15 minutes of approval;
• BPI, BDO, Metrobank: Typically processed within 1–3 banking days;

qa77 reserves the right to conduct additional verification checks on withdrawal requests exceeding certain thresholds, or where unusual account activity is detected. Such checks are conducted in compliance with Republic Act No. 9160 (Anti-Money Laundering Act) and relevant PAGCOR directives.

5.3 Fees

qa77 does not charge a fee for standard deposits or withdrawals. However, your payment provider (e.g., your bank or GCash) may apply their own transaction charges. qa77 has no control over and accepts no liability for third-party payment fees.

5.4 Currency

All transactions on qa77 are conducted in Philippine Peso (PHP). qa77 does not support foreign currency accounts, and no currency conversion is performed by the Platform.

06 Bonuses & Promotions

qa77 offers various promotional offers, welcome bonuses, reload bonuses, free spins, cashback arrangements, and other incentives ("Promotions") from time to time. The following general terms apply to all Promotions unless a specific promotion's terms state otherwise:

• Promotions are available to verified, eligible players only. Players who have not completed KYC verification may be ineligible to claim or withdraw bonus-derived winnings;
• Each Promotion is subject to its own specific terms, including wagering requirements, eligible games, minimum odds (for sports), time limits, and maximum withdrawal caps — these are published on the relevant promotion page;
• Bonuses are credited to your account in PHP and are non-transferable;
• Unless stated otherwise, bonuses and any winnings generated from bonus funds must be wagered a specified number of times (the "wagering requirement") before withdrawal is permitted;
• qa77 reserves the right to modify, suspend, or withdraw any Promotion at any time without prior notice, provided that any Promotion already accepted by a player and in progress will be honoured under the terms in effect at the time of acceptance;
• Abuse of Promotions — including but not limited to bonus hunting, creating multiple accounts to claim bonuses, or coordinated wagering with other players to guarantee outcomes — will result in bonus forfeiture and may result in account suspension.

07 Game Rules & Fairness

All games available on the qa77 Platform — including slots, live casino, bingo, crash games, and coin games — are provided by certified international game suppliers whose products use independently verified Random Number Generators (RNGs). The following game-related terms apply:

• The rules of each individual game are set by the game provider and are accessible within the game interface. By placing a wager, you confirm that you have reviewed and understood the applicable game rules;
• In the event of a disconnection, system error, or technical malfunction during a game round, qa77 will use all reasonable means to determine the correct outcome based on game server logs. Where an outcome cannot be determined, the wager will be refunded at qa77's discretion;
• Decisions made by qa77's game integrity team in relation to disputed game outcomes are final, subject to the complaints process described in these Terms;
• qa77 does not manipulate game outcomes. All RNG-based games are subject to independent certification, and published Return to Player (RTP) figures are sourced from the game provider's certified documentation;
• Attempting to exploit software bugs, game glitches, or technical vulnerabilities is strictly prohibited and will result in immediate account suspension and forfeiture of any associated winnings.

08 Prohibited Conduct

The following conduct is strictly prohibited on the qa77 Platform. Engaging in any prohibited conduct constitutes a material breach of this Agreement and may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to the relevant authorities:

• Registering more than one account, or registering an account on behalf of another person;
• Providing false, misleading, or fraudulent identity or payment information;
• Using the Platform for any money laundering, terrorist financing, or other financial crime in violation of Republic Act No. 9160 and its implementing rules;
• Colluding with other players to manipulate game outcomes, exploit bonus structures, or defraud the Platform;
• Using any automated software, bot, script, artificial intelligence tool, or other program to interact with the Platform in a manner not intended for human players;
• Attempting to hack, penetrate, reverse-engineer, or disrupt the Platform's systems, software, or servers;
• Engaging in abusive, threatening, discriminatory, or harassing behaviour toward qa77 staff or other players via any Platform channel;
• Placing wagers using funds that are derived from illegal activities;
• Accessing the Platform from a jurisdiction where online gaming is prohibited, using a VPN, proxy, or other tool to circumvent geographic restrictions.

09 Responsible Gaming

qa77 is committed to promoting responsible gaming and minimising the potential for gambling-related harm among its players. The following tools and policies are available to all registered qa77 players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account via the account settings panel. Once set, a limit reduction takes effect immediately; a limit increase is subject to a mandatory 72-hour cooling-off period;
• Session Time Reminders: Players may configure session time alerts that notify them when they have been logged in for a specified duration;
• Self-Exclusion: Players who wish to take a break from gaming may request a self-exclusion period ranging from 30 days to permanent exclusion. Self-exclusion requests submitted via Live Chat or email are processed within 24 hours. During a self-exclusion period, the account will be disabled and no marketing communications will be sent;
• Reality Checks: The Platform displays session duration information during active play to help players stay aware of time spent gaming.

If you believe your gambling has become a problem, qa77 strongly encourages you to visit our Responsible Gaming page for self-assessment tools, support resources, and guidance on activating account controls. Gambling should be an enjoyable form of entertainment — not a financial strategy or a means of resolving financial difficulty.

21+ This Platform is strictly for players aged 21 and above under Philippine law and PAGCOR regulations.

10 Account Suspension & Closure

qa77 reserves the right to suspend, restrict, or permanently close any account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions;
• Failure to complete KYC verification within a specified period;
• Suspected fraudulent activity, money laundering, or other financial crime;
• A directive from PAGCOR, the AMLC, or another competent Philippine authority;
• Detection of a duplicate account;
• A court order or other legally binding direction requiring restriction of the account;
• An active self-exclusion request from the account holder.

Where an account is closed due to a player's own request (voluntary closure), any remaining balance above the minimum withdrawal threshold will be refunded to the player's verified payment method after completion of any outstanding compliance checks. Balances associated with accounts closed for breach of these Terms may be forfeited depending on the nature and severity of the breach.

10.1 Player-Initiated Closure

You may request closure of your qa77 account at any time by contacting our support team via Live Chat or email at [email protected]. Account closure requests are processed within 5 business days. You remain responsible for any pending transactions or open wagers at the time of your closure request.

11 Intellectual Property

All content on the qa77 Platform — including but not limited to the qa77 name, logo, trade dress, website design, software, text, graphics, images, audio, video, and game interfaces — is the intellectual property of qa77 or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without express written consent;
• Create derivative works based on Platform content;
• Use the qa77 name, logo, or brand marks in any manner not expressly authorised by qa77;
• Scrape, harvest, or systematically extract data from the Platform by automated means.

Any unauthorised use of qa77's intellectual property may give rise to claims for damages and injunctive relief under Philippine law.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, qa77 excludes all liability for:

• Any indirect, incidental, consequential, special, or punitive loss or damage arising from your use of or inability to use the Platform;
• Loss of winnings, profits, or gaming opportunity resulting from Platform downtime, technical errors, or scheduled maintenance;
• Losses arising from unauthorised access to your account where you have failed to maintain adequate account security;
• Any act or omission of a third-party game provider, payment processor, or telecommunications provider;
• Delays in deposit credit or withdrawal processing attributable to a payment service provider or banking institution.

qa77's total liability to you under this Agreement, for any cause of action, shall not exceed the value of the funds held in your qa77 account at the time the relevant claim arose. Nothing in this Agreement excludes liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under Philippine law.

The Platform is provided "as is" and "as available." qa77 does not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the Platform at your own risk.

13 Privacy & Data Protection

qa77 collects, stores, and processes personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) and its implementing rules and regulations. Your personal data is collected for the purposes of account registration, identity verification, payment processing, regulatory compliance, and the delivery of Platform services.

The full details of how qa77 collects, uses, shares, and protects your personal information — as well as your rights as a data subject under the Data Privacy Act — are set out in our Privacy Policy, which forms part of this Agreement and should be read alongside these Terms.

By registering an account on qa77, you consent to the collection and processing of your personal data as described in the Privacy Policy.

14 Governing Law & Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. The Platform operates under the supervision of the Philippine Amusement and Gaming Corporation (PAGCOR).

14.1 Complaints Process

If you have a complaint regarding the Platform, game outcome, payment, or any other matter, you should first contact qa77's support team via Live Chat or email at [email protected]. Our team will acknowledge your complaint within 24 hours and aim to provide a resolution within 5 business days.

If you are not satisfied with the resolution provided by the qa77 support team, you may escalate your complaint to PAGCOR through the appropriate PAGCOR channel. qa77 will cooperate fully with any PAGCOR-initiated review or investigation.

14.2 Jurisdiction

You agree that any dispute not resolved through the complaints process above shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines. By using the Platform, you irrevocably submit to the personal jurisdiction of Philippine courts for the purpose of any such proceedings.

15 Amendments to These Terms

qa77 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, qa77 will provide notice via one or more of the following methods:

• A notice displayed prominently on the Platform upon your next login;
• An email notification to the address registered to your account;
• Publication of the updated Terms on this page with a revised "Last Updated" date.

Your continued use of the qa77 Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the Platform and request account closure in accordance with Section 10 of these Terms.

It is your responsibility to review these Terms periodically. qa77 recommends checking this page whenever you receive an amendment notification.

16 Contact Information

If you have any questions, concerns, or requests relating to these Terms and Conditions, you may contact qa77's support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the qa77 website and mobile app. Average response time: 3–5 minutes.
• Email: [email protected] — responses within 24 hours on business days.
• Support Hours: 24 hours a day, 7 days a week (Philippine Standard Time).

For all formal legal notices to qa77, please use the email address above with the subject line "Legal Notice — [Your Account Username]." qa77 will acknowledge receipt of formal legal notices within 3 business days.